Blocked account

Case Number: ***4

I would like to raise a complaint regarding the handling of a ***** report made by a Capitec customer, Edith Snewe.

I operate a side business where I exchange cryptocurrency for South African Rand. Edith Snewe voluntarily sent funds to my account in exchange for cryptocurrency. This was not our first transaction. We had previously completed a similar transaction successfully, and I delivered the cryptocurrency as agreed.

After sending funds for a subsequent transaction, she reported the payment as *****ulent and claimed she had been ****med. This allegation does not make sense to me because if my intention was to **** her, I could have done so during our first successful transaction. Instead, we had already established a history of trading.

What concerns me further is that after reporting the funds, she contacted me asking for a refund, despite knowing that she had already reported the transaction. This created the impression that she was hoping to have the funds reversed by Capitec while also receiving either a refund or the cryptocurrency from me.

As a result of her report, my account has been negatively affected even though I was conducting what I believed to be a legitimate transaction with a returning customer. I have transaction records and communication history that show this was not our first interaction.

I respectfully request that Capitec conduct a thorough and impartial investigation into this matter and consider all available evidence, including our previous transaction history and communications, before reaching any conclusions.

Thank you for your attention to this matter.

Case Number: ***4