AS
Anele S
1 reviews | Active since Jan 2025
19 Jan 2025, 11:45
Blocked account
ncident number: 128 616 179 & 127 328 783
I'm reaching out to advise that I'll be taking actions against the bank. I have reached out and had no replys. I went to the bank they had no explanations, answers nor solutions.
My account has been blocked putting my life on hold as I am unable to cover my daily needs though I have money in the account.
There has not been any notifications or any alerts, just straight up locking all my funds which is very inconvenience and unprofessional.
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Replies (2)AS
Anele S's updateReviewer Update
19 Jan 2025, 11:49Incident number:127 328 783
I have been advised from the bank to reach out and request a stop account as my account has been closed or blocked.
I am unaware of the reason for the account to be blocked, please kindly advise as I am unable to make any transactions.
Please advise on the following steps to have my account up running again.
This has been very inconvenience and stressful. I am looking forward to hearing from you to how this can be resolved as soon as possible. This is the email I sent to *** I have jad no replies.
I have been advised from the bank to reach out and request a stop account as my account has been closed or blocked.
I am unaware of the reason for the account to be blocked, please kindly advise as I am unable to make any transactions.
Please advise on the following steps to have my account up running again.
This has been very inconvenience and stressful. I am looking forward to hearing from you to how this can be resolved as soon as possible. This is the email I sent to *** I have jad no replies.
AS
Anele S's update19 Jan 2025, 11:49
Reviewer Update
Incident number:127 328 783
I have been advised from the bank to reach out and request a stop account as my account has been closed or blocked.
I am unaware of the reason for the account to be blocked, please kindly advise as I am unable to make any transactions.
Please advise on the following steps to have my account up running again.
This has been very inconvenience and stressful. I am looking forward to hearing from you to how this can be resolved as soon as possible. This is the email I sent to *** I have jad no replies.
I have been advised from the bank to reach out and request a stop account as my account has been closed or blocked.
I am unaware of the reason for the account to be blocked, please kindly advise as I am unable to make any transactions.
Please advise on the following steps to have my account up running again.
This has been very inconvenience and stressful. I am looking forward to hearing from you to how this can be resolved as soon as possible. This is the email I sent to *** I have jad no replies.
Capitec Bank's replyOfficial
19 Jan 2025, 12:35Good day Anele.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply19 Jan 2025, 12:35
Official
Good day Anele.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank