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CS
Chantel S

1 reviews | Active since Jun 2019

03 Jun 2019, 11:07

Blocked account

My daughters card has been blocked i cannot unblock it due to my my mom opening the account for her, i was at the branch this morning they can't help me on 1 condition my mom has to unblock it, reason cannot be done due to my moms passing, now my daughter URGENTLY needs money and it cannot be accessed

0
Replies (4)
Capitec Bank
Capitec Bank's reply03 Jun 2019, 13:55
Official
I acknowledge your posting, and have referred it to Tanya de Klerk for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
CS
Chantel S's update03 Jun 2019, 16:19
Reviewer Update
Thank you so much 
Capitec Bank
Capitec Bank's reply18 Jun 2019, 13:41
Official
Good day, 

We have tried contacting you but with no success. 

Please call Complaint Management on ***.

Kind regards
Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply19 Jun 2019, 16:22
Official
Good day

I confirm the matter has been closed.

Kind regards
Complaint Management
Capitec Bank