Blocked account

We were lured by a Capitec account holder by the name of Sphelele Zulu who presented himself as a trader owning a business called Master Trader SA . The matter was reported to Capitec Investigations they blocked my account too while I am also a victim. Capitec says to resolve this I must go open a case with Saps but when I go to Police station they say there is no ********ity in the case . We already starving because of this frauster,we receive our salaries in these Capitec accounts . The problem now is that Capitec give us a dead end of a solution as they directing us to Saps that refuses to get involved.