Blocked account

I have an account with Capitec Bank (Account no: ********** ********** 15). I'm a sales person, customers pay money into my account. On the 19th of September 2018, I was hijacked, all my belongings were taken with the car. I had no way of contacting all my clients to let them know about my incident. One of the customers lodged a complaint with FNB and my Capitec Account was blocked, I learned about that when I went to a Capitec branch. I contacted the customer who lodged a complaint to resolve the issue. I refunded the customer what she has paid. The customer contacted her bank to let them know that they can close the complaint. They gave her reference number as proof that payment was made (Ref no: IC82247).

I went to a Capitec branch today (02/10/18),Capitec still can't unlock my account until the person who complained rights an affidavit confirming that she was paid. I contacted the customer, she's not in the country, so she is not able to do the affidavit.

I'm getting frustrated with this whole back and forth with Capitec, I am unable to service my customers with my account being blocked. I need urgent assistance before other customers complain and block my account again.