Blocked Account

I'm writing this on behalf of my mother your client and her name is Nomsa Goge, my mum has been going up and down try to get her salary from last month that was frozen by you guys after she had reported some ********** that might happen to her account, she was told by capitec branch in Maponya mall that they will freeze everything and that they can't close that account because of your pathetic excuse that she might be running away from debit orders how stupid is that, she has been sent from person to person with no end to this, she's been borrowing money from people while her account has two months of pay while you guys say she will get her money tomorrow and every time tomorrow comes there is nothing, I want this sorted now seeing that I'm also ur client I am really not happy with how u treat clients and if this is how your clients are treated with lies I will most certainly cancel my account with you guys it's pathetic how you do things while it's easy to have dealt with this.. I'm as angry as ever seeing and hearing her disappointment everytime my comes from your branches with everyone saying they don't have answers for her, how do you not have answers for my mother when her money is locked in your account by you guys.. I need someone to fix this or I will take it further.

Concerned and ****ed daughter Zinhle Goge