MS
Mokgadi S

1 reviews | Active since Jul 2023

18 Jul 2023, 13:09

Blocked account

Capitec bank is the worst bank to ever exist my account got blocked on april and they said i received money from a *****elent and they unblocked it and after that i received R150 and R200 on 29 May and later when i went to access my account i found out it was blocked i wont to do an affidavit and stated everything about where the R150 and R200 came from because thats what got my account blocked so i thought i got the feedback from capitec say that on 17 April i have received R3000 from *****elent i need to write an affidavit to explain where it comes from am confused right now because my account got blocked for the second time on May why on my affidavit should i explain something that happened on April i waited in line for hours at the police station for nothing i just need to unblock the account and get it permantely closed because clearly capitec cant be trusted it just block peoples account for nothing i guess we not suppose to also do investments if we bank with capitec this bank is not good at all i wont go back to the police station to do the affidavit again please just close my account i nolonger want to bank with capitec bank in my life and the lady at capitec branch wasnt of help she just told me to go to the police station and do an affidavit with her telling me that my account is blocked even the email i got from the customer service dd not state which amount blocked my account i had to go to the police station and just write what i think blocked my account now they say affidavit not detailed enough am mad really mad if this is how customers are treated i dont want to be one of them .

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jul 2023, 15:01
Official
Good day Mokgadi 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank