Blocked account

My account is blocked, I emailed them with the documents needed. They sent an email saying my account is unblocked, only to find out it’s all lies. I have no food, I was supposed to use the Stockvel money and buy groceries. Social grant is this week and my account is still blocked. I am utterly disgusted by this bank. I have a funeral policy with this bank, how are debit orders going to go through with no money in the bank because it is going to bounce. I’m waiting for my UIF payment and it is going to bounce because the account is blocked. If you are thinking of opening an account with Capitec, you might as well stop. They are not credible and this is so annoying because they say they fixed the problem only to find out it’s lies!!!