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Octavia O

1 reviews | Active since Sept 2014

24 Nov 2021, 11:11

Blocked account

Around Sept 2021 I noticed that my Capitec Bank account *** has been blocked then I went to the branch to check indeed they told me it was blocked due to the were withdrawals in international country ( China ) then I explained to consultant that I used to travel to that country and buys clothes to sell and now I buy furniture for my home. They asked me to bring my passport and supporting documents I gave them they made copies and 1 of my card is in China because I'm still doing business of selling clothes , since last year 2020 I couldn't travel due to Corona pandemic since then I'm doing my business via online. I send money on my card then place order while I'm here in South Africa then those Chinese send me cargo of what I ordered. Now yesterday 23rd October 2021 I noticed my card it's blocked again while it was unlocked on September I don't understand how since I've produced all documents to Capitec. I'm a long time client with Capitec more than 10 yrs but I'm no longer happy with service that they are giving me I can't be treated like a ******** with my own money .Last I gave them my account number *** to do any investigation if they suspect anything but the was nothing I used this card also when I was traveling, worse Capitec doesn't have business account I was gonna open one with them due to they are less on international withdrawals I left FNB I was a private banker having a black card I never had such problem with them

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Nov 2021, 12:38
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank
Capitec Bank's reply18 Feb 2022, 17:17
Official
Hi JABULISILE 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank