ZG
Zareth G

1 reviews | Active since Mar 2023

21 Aug 2023, 17:12

BLOCK

My account is BLOCKED AGAIN. I AM REALLY HONESTLY SICK AND TIRED ABOUT IT. ONE DAY IT IS OPEN. NEXT MOMENT IT IS BLOCK. NOW I GOT INFORMATION FROM CAPITEC BANK CLIENT SERVICES. IT IS NOT EVEN MY ACCOUNT. AND THE TRANSACTION WAS 31.8.2023 AND I WAS NOT AWARE OF THAT. WHAT IS WRONG WITH CAPITEC BANK. EVERY TIME IT COST ME MONEY AND TIME. [08/21, 4:57 pm] CAPITEC Helpline: *Lebohang* Thank you, as per the incident number logged on your account *** states that a complainant had reported to the ***** department with the below: [08/21, 4:57 pm] CAPITEC Helpline: *Lebohang* Description of Issue: Client invested and when she requested for a payout she was then requested to deposit more funds in order to obtain her profits. Deposit **** - R1500 -31/08/2023 next steps: The stop on the clients account will not be removed , we will however assist with considering access to the funds : If the client is aware of these transfers/transaction/s, the client would need to provide us proof of transfer that explains where the funds came from, including a certified copy of the ID. received funds from: Capitec Bank

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Aug 2023, 07:18
Official
Good day Zareth

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank