FH
Freddie H
1 reviews | Active since Jul 2019
27 Mar 2024, 19:50
Block account!
Before I went overseas 6 months ago, I went to Capitec Bank Robertson and they confirm to me that everything is in order and will be so for at least the next couple of years. Today I received a SMS message from them that I am not FICA compliant and that they will block my account within 48 hours. How is that for customer care? When I try to update FICA online the system tells me system error. What happened to the bank that used to be the best in customer care? What does Capitec wants me to do now?
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Capitec Bank's replyOfficial
27 Mar 2024, 20:29Good day Freddie.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 Mar 2024, 20:29
Official
Good day Freddie.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank