Black on Black Poor Call Centre Service

Worst Contact centre consultants I have received from a lady call - Mbali with reference number - *** at 15:32.

Note this lady cuts you off while talking bear in mind im the one that called in to enquire about an authorised debt on my account with out my permission

According to customer care you listen to the caller and provide solution

Note she is rude, undermining, lacks professional contact, judges according to race and lacks respect for your customer and I have finally come to a decision to move banks as capitec undermines the african community using the very same people from our communities and Im sick of that if the lady does not get reprimmended with a warning and given soft skills and note this is the type of services we are always expect to be undermine and taken for a fools while your taking care of our finance, Funeral cover but the people that are getting paid through the charges on our account dont respect us at all.