1 reviews | Active since Dec 2016

10 Jun 2019, 16:54

BLACK MONEY DONT MATTER

This is becoming a real joke that even capitec top managment dont take their black customers seriously. I have had absolutely shocking service from the banks staff in townships. Its atrocious to say the least. They make you feel like your money is *****ed. They dont greet from the door to the teller. They all look at you in the eye and expect you to greet first. However they adore, cherish and bow when a white person walks in. As usual I walk in from the door they look me straight in the eye. I proceed to take out the receipt myself, its then whe a cheeky hello comes in, trying to make me loo like an ass. Their teller Kefilwe takes the cake. Funny enough after she refused to read the account number from my phone and not greeting as well,, I told her that her day will move very quickly from bad to worse. But as usual they dont take black customers seriously. She just said whatever. I wrote the account on a piece of paper and handed it over like a good student. I mean she has the nerve to ask me for an acc number before even acknowledging my presense. Then I ask for the headoffice nymber, she responded "I dont know, I dont keep that number". That was a final straw. There's this perception that black people dont complain. Well put this on record. I will return to that branch and I bet you I will get the same treatment and I will be writing another report, watch the space.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Jun 2019, 09:38
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention. 
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Capitec Bank