BIOMETRIC VERIFICATION NEVER WORKS!!

ONCE AGAIN!!! The same %^^&&*!!!! story. Always, over and over. I am locked out of my account for no apparent reason. To get in, I have to take the selfie - which does not work. It goes out immediately without giving me an opportunity to even TRY to get a picture. When I call the bank, they tell me to go to a branch - like every other time before. Which is just another waste of time. The BIOMETRIC VERIFICATION NEVER WORKS!! Never!!! I have a business to run. I cannot spend 6 hours per day trying to log into my account. The SELFIE verification NEVER WORKS!! I Don't HAVE THE TIME TO REGULARLY ALMOST DAILY - go to the branch. When I get there, they want to do the fingerprint verification. But it does not work. Try another finger. And another. and another hand. Nothing works. Lets try again. wipe the scanner. wash your hands. Still not working. Two hours later - finally, THIS finger works if you lick it and hold it like that!!! When I signed up for Capitec, we used the secure-id. It worked extremely well. Why struggle like this?? PLEASE FIX YOUR BIOMERIC ******* OR DISABLE IT COMPLETELY!@!@ No sane person like to go through this type of torture just to log in. Thank God, I’m no longer using my CAPITEC business account. I moved it to FNB. CAPITEC Business is now dormant. I need to do the same with my personal account. Struggling like this is not for humans.