1 reviews | Active since Jan 2016
Billing my account twice
Good morning I am so upset with the service I have received from Capitec bank they have debt my account twice over this weekend I have called them on Monday they said they are busy sorting this issue out .On Wednesday the issue was still not sort as the money was not paid back in to my account the have debt spoke to a lady she said the have paid it into the wrong account now my debt orders come back unpaid paid my account is in a -R600 which is not fare my question is who will be pay for this bank changers and unpaid debt orders this is not fare because my credit record will be messed up because of this issue am very upset and unhappy with service I have received from Capitec bank. Today still the money has not been refund as I have called and they keep on say the issue is sorted Capitec bank has never debt my account and not find there funds they have always received payment on time every month so why am I get this service from them ????
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Shari
Thank you for bringing your matter to our attention and giving us an opportunity to into it for a hopeful resolution.
As discussed with you telephonically, we have indentified the fees charged and therefore you have been fully refunded.
Your matter is now resolved in your favour and closed as a result.
Kind regards
Donorique (Complaint Management Officer)
Hi Shari
Thank you for bringing your matter to our attention and giving us an opportunity to into it for a hopeful resolution.
As discussed with you telephonically, we have indentified the fees charged and therefore you have been fully refunded.
Your matter is now resolved in your favour and closed as a result.
Kind regards
Donorique (Complaint Management Officer)