Billed Twice, BEGGING FOR MY MONEY!!!!

Failing to protect my interests allowing malicious transactions to go on my account, whereby its clear that the transaction went twice poor customer care when calling in for assistance, Rude Zandile on the phone. No updates, being told to follow process when transaction are clearly showing on my statement that the payment went twice. Mission and I have to chase them around seeking for my own money, very poor customer service. very unhappy. 8. 1. 9. 4. 4. 0. 1. 0 Its month end and I need to pay for stuff, my life is on hold while Im being told about processes and all waiting nonsense, when I only want my money, itsin black and white, transaction went twice, Up to now no update whatsoever.!!!