Biggest ****mers

Paid my DSTV in March using the option of Capitec Pay Now which my account was never updated and Payat never received it ended up paying it using eft the money that was deducted and have shown them proof and they can actually see it and acknowledge the payment but to date I have not received it all they do is send me emails almost daily to tell me they are still working on the matter 4 months now they still escalating.