DS
Dewald S

1 reviews | Active since May 2017

04 May 2025, 22:35

Biggest ******* and ****s if ever seen.

Last year had multiple ***** on my bank acount. Was refunded R24000 in Desember after complaint investigation.I had banking ombud case that i closed after Capitec sorted out my *****. How ever it started again this year. On 9 April i went on my watsup and reported the fruad to Mpho who adviced me that all aces to my app is bloked so on 24 of April i started paying money in to my acount for my debit orders to go off. Guess what my app was not blocked as promised and as soon as money was paid in to my capitec acount gone… loged a complaint and capitec came back all is resolved they went and close all my ***** cases that was new for this year under my bank ombud case of last year. They are dishonest and ******* when u get ***** on your acount and report it and ask them to block everthing they just say is blocked but do not do it they dont care about theire clients due to theire dishonesty of not blocking my acount as promised on the 9th of april i lost 24k my rent car instalment etc. and since reported to police and closed my capitec acount in branche they dont even respond to my emails or anything. U use capitec because theire fees is the best but they makeing it up in *****ing customers money. Im begining to think ***** on your acount is an inside job. And the worst part is u report ***** and few days later get an email sorry we tried to get your money back but was unsuccesful. I dont think they do anything to help customers as they dont even block app and online acces to your acount as promised when you reported the first problem.***** cases ***9,***2,***7,***7,***1,***7,***1,***8,***7,***7,***7,***1 that is open with daily emails with no responce or even acknolagement u get a email what is needed from you then dead silance. Stay away from this dishost bank and ******* as they always have stories and whil try everything to blame theire clients in stead of sorting theire issues.

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Replies (2)
Capitec Bank
Capitec Bank's reply05 May 2025, 06:21
Official
Good day Dewald, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
DS
Dewald S's update07 May 2025, 10:34
Reviewer Update
Nwabisa Sidzumo Is handeling my case and was very professional over the phone yeaterday lets see if she can sort out my complaint she seems eager to help