biased service

<p>Hi</p> <p><br />My name is natasha and I would like to log a formal complaint against capitec bank for inequality of services and breach against my consumer rights.i went into capitec to take an additional loan on top of my existing loan I have been a client for 2 years and have two exsisiting loans with them and was in the process of taking my third loan as I had only a year left on my other loans and just wanted one more small loan.i have never missed a payment and have been a loyal client.i was totally shocked when the capitec consultant told me that capitec has made a generalised decision to not give all call centre agents loans because of call centre agents that de*****ed capitec,i was lost for words how dare they be so biased and make such a foolish generalisation and treat all call centre agents like this too even have such a perception is wrong.i would like for the cpa to please address this matter with capitec.i am a honest worker and an exsisiting client of capitec that has a good history with them they need to ensure as a business they need to put in place other risk assessments to protect their business but not to just be biased against a certain type of people because of the experience they had.they need to apply common sense,they should be sued for this.also please let me know if their is a way to take them up in equality court.so what they trying to say is that if retailers start de*****ing them then capitec will not give all retail employees loans,you see how ridiculous this is.please help.furthermore a consultant name fathima at the phoenix branch made a statement that only that branch as app**** that rule and that we should try other branches,i drove to gateway to find the same problem and they were also doing the same thing that fathima made me drive for no reason and even frustrated me more,vincent at gateway that consultant made me even more mad because he wasted my time acting like he's trying to help and twice he said his sytem failed and he couldn't help, absolutely disgraceful from capitec.disgracful,biased,unfair and inequal service standards.not on seriously.something needs to be done urgently.</p> <p>Sent from my BlackBerry 10 smartphone.</p>