Beyond Upset client

As a Capitec client of over 10 years I am truly disappointed in your service this month. My debit order for my credit card payment has not reflected. I contacted your call centre and was advised that this is an issue that your IT department is aware of. So firstly why weren’t we as clients notified of this? Why do you as Capitec think that it’s ok to just keep quiet about it and not inform us? We do pay fees, it’s not like it’s free credit. Secondly, you guys have the audacity to send me an SMS reflecting my “new balance” and what my debit order for December will be which by the way, is more by almost double due to my November payment not reflecting. If you guys are aware of an issue then why did you not hold off on these sms’es because they are highly upsetting and if, IF that amount gets debited off my account or my credit profile gets affected I am going to be infuriated even further. The agent I spoke to in your collections department assured me that my payment would be allocated YESTERDAY. That’s past tense, here we are today and guess what, it’s not allocated. So Capitec, where is my payment? And when will it be allocated? And when will you send me a new sms with my new balance and new debit order amount for December because the one I received today is not only upsetting but is actually disrespectful. I would like answers please