BEYOND PATHETIC SERVICE

Good day.

This is THE LAST time I will adress this issue!!

For the past almost 2 days, Capitec's mobile app has been offline, with no feedback to me or any other clients to when it is going to be resolved. I have received an sms from Capitec stating it is offline but that does not even surprize me at all.

This is not the first time something like this happend. I am getting tired of Capitec's excuses time and time again! What on earth is going that every 3 or 4 month there is ALWAYS some kind of problem? Either with the mobile app or with withdrawing cash ect....THERE IS ALWAYS A PROBLEM!!

This was the last straw!! If this EVER happens again, I am not going to report this....I will just empty my account from Capitec, and then I will CLOSE MY ACCOUNT PERMANENTLY.

All of my friends who are at other bank does remotely struggle so much as I, and many other Capitec clients.

I await Capitec's call.

Mr. E. Swanepoel