BEYOND PATHETIC SERVICE

Pathetic COMPLETE LACK OF SERVICE received from them. Simplicity is the utlimate sophistication my rear end.... Ive been battling first to find out the settlement amt on my loan. Eventually got that, then struggled myself silly figuring out HOW TO ACTUALLY PAY it, finally to be told the accounts paid up I will receive my paid up letter ITS BEEN 6 DAYS NEVER MIND 24 TO 48 HRS, and seeing as you dont bother to have your banks open on Sundays anymore I cannot just got visit a branch as I work. And I also dont have an hour each time listen to your **** on hold music. Its really very disappointing how your service has gone downhill.... Really sad. All I want is a paid up letter, I dont want to put a man on Mars?!? And the only reason I want it is cause my app says there is 2 month left on my loan despite the balance being R0.00?