Beyond pathetic

Endless issues with this useless excuse of a financial institute, the latest is my scan to pay stopped working. I have tried different payments over a period of time until I finally decided to phone Capitec Assist whereby I was advised to uninstall and re install the app, which I did.

Then I get to the activation screen just to notice that Capitec still has my old phone number on the system which I haven't used in years and I even went in to the branch to update.

So then I go in to the branch in Brooklyn to update my number and guess what I stood outside in the cold for 15 minutes for absolutely f u c k all because C rapitec's system are down so they can't assist me and I am told they will phone me when I can come back.

Am I wrong in saying that this level of service from a financial Institiute is beyond pathetic and unacceptable, they should be fined or sued because I am sure I am not the only one who is being messed around by this place.

My mental state of mind is taking a big toll from all the unnecessary frustration caused and time wasted by Capitec.

I truly would NOT recommend capitec for any one!