Beyond frustrated

I have been utterly inconvenienced by Capitec Insure as a result of their systems.

I have a long standing policy that I'm trying to make very important changes to and have been unable to for over a month now. I have logged this and called in numerous times as well as checked the progress on their WhatsApp platforms multiple times with no positive feedback - just that it has been escalated and they are "working on it".

Today I decided to go into one of the branches hoping to get this sorted once and for all. The consultant who assisted me tried so many times but also couldn't make the amendments to my policy - I even showed her how the app is even blocking me from accessing my own policy - yet Capitec continuously deducts money for the policy in question month after month from my account, without fail.

I am actually very concerned about the validity of this policy now and whether I would even be able to claim if anything were to happen.

Insurance is a very sensitive thing and causes a lot of stress for a client - also, the whole purpose of even taking out insurance is for peace of mind. Capitec has failed me in that regard and I am beyond disappointed by this violation. Honestly don't know what to do at this point.