LM
Lavinia M

1 reviews | Active since Nov 2010

03 May 2023, 09:10

Beyond Exceptional Service..wow

Most often we quick to run to complain. But this morning I am so happy because of the exceptional excellent extraordinaire service I received from Nkululeko Dhludhlu. He really has the passion, patience and knowledge of his work.

He really deserves all the recognition. I was so angry due to bad service and he went out of his way to help me. He kept his word with his turn around times...he kept on updating me continuously. He never said he doesn't work in that department...it's just a lot he did to make sure he helps me.

Thank you so much. I hope he gets the message and recognition that he is an asset to your business.

I had an issue if you check I had complained on hello Peter previously...

I wish most or all your employeeswould be willing to work like him.

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Replies (1)
Capitec Bank
Capitec Bank's reply03 May 2023, 14:39
Official
 Good day Thank you for taking time to acknowledge great service, it makes our jobs worthwhile 😊 We appreciate it! Thank you for the feedback. We’re glad to be a part of your financial journey. Kind regards Complaints management