Beyond disappointed
I’ve been a loyal Capitec customer for YEARS. I’ve sung your praises, told friends and family to move over to you, always believed you were different from the rest. But the last month has been an absolute nightmare, and I’m done being quiet.
In July 2024, I was retrenched. That was nearly a year ago – a year filled with stress, financial strain, and emotional exhaustion. I wouldn’t wish what I’ve been through on my worst enemy.
I had an access facility with Capitec and – thankfully – I had insurance on it. I submitted my claim and it was approved. I thought, at the very least, I had one less thing to worry about.
Fast forward to a few weeks ago, and I get an email out of nowhere saying I must start repaying the loan again from 20 June 2025. Just like that.
Let me spell out my issues because nobody at Capitec seems to be listening:
1. I’m STILL not fully employed. I have a part-time job now that pays me a third of what I earned when I took the facility. How do you expect me to resume payments like nothing happened?
2. Why on earth is the payment date the 20th of the month? That’s not when I get paid, and I never chose that date. It's inconvenient and inconsiderate.
3. Your service is BEYOND unacceptable. I’ve contacted FOUR consultants via TWO different WhatsApp numbers. I've phoned multiple numbers, been bounced between departments and spoken to FIVE different people who all seem clueless. Nobody could explain what’s going on. Nobody could tell me how to resolve this.
4. I even drove to a branch – wasting time, fuel, and energy – only to be told they can’t help me either. Is this a joke?
Capitec, I’m already in a difficult financial situation and your treatment has made it ten times worse. It feels like no one cares. No accountability. No support. No answers.
After all the years I’ve trusted you – this is how you repay that loyalty? By letting a desperate customer fall through the cracks?
Sort this out. I need answers, and I need someone to take proper responsibility for resolving this mess. Enough is enough.
