Beware of transferring funds to Capitec bank accounts

On 31/8/2018 R12,216.44 were transferred by (EFT) from FNB to my Capitec bank account. This amount did not appear on my Capitec account. On 5/9/2018 Capitec said there is no trace of this amount even arriving from FNB. This, despite being given proof of transfer with reference number from FNB. To date, the funds are neither on my account nor have been returned on the original FNB account. A similar payment was made between the accounts at end of July, with no problem. I explained to Capitec that since the Capitec account became a Fixed deposit account, this may have caused an incorrect treatment of the transfer. On 26/9/2018, as a test, I transferred R 1.00 from my Absa account to the same Capitec account. I will enquire and see if Capitec will deny having received this transfer too…