Beware of how Capitec's personell operates

Dear All, I want to share my family's experience with Capitec's employee's. Although the systems on their platform work well their personell are the worst... Application was made for a marketing campaign message stating "you are pre approved for a loan" Sending bank statements 6 times, talking to no less than 14 people and more than 2 weeks low and behold... no approved loan... This is their right of course... Now, however... A month and a half later messages was received over the weekend stating that Capitec is in the process of transferring debit orders from the current bank to them... This was never requested and leads me to believe that this is a way customer's or clients are "recruited"