MP
Marius P
1 reviews | Active since Oct 2020
09 Oct 2020, 13:18
Beware of Capitec Bank Debit order system
Capitec deducted money on a canceled policy. They claimed to refund in 48 hours. After 72 hours they stated that it will take 45 days to refund. This is not poor business standard but rather a clear indication that some form of irregular management is taking place.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
09 Oct 2020, 14:11I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply09 Oct 2020, 14:11
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
MP
Marius P's updateReviewer Update
09 Oct 2020, 14:15Why five working days???? And that 72 hours after the 48 hours they claimed to provide the service. I smaell a rat
MP
Marius P's update09 Oct 2020, 14:15
Reviewer Update
Why five working days???? And that 72 hours after the 48 hours they claimed to provide the service. I smaell a rat