Beware depositing cash at Capitec ATM's

Please be wary of doing cash deposits at Capitec ATM's, as if their ATM's are not properly maintained and do not have paper in, you will lose your cash. I did a deposit and the ATM did not have paper at the end of the transaction, so I received no proof of deposit. Here follows my queries to the bank, and their response. If you read Capitec's response, it is clear it is quite a generic answer, and my request was not read properly.

Me: Saturday 10/07/2021 at round 09:50, I deposited money at the Westonaria branch. The transaction went throught, but the atm was out of paper, and I did not get a slip. On contacting the company for who the deposit was for, they cannot trace the deposit. I need proof of the deposit, kindly can you assist? **Details provided.** Capitec: Good day Heather Thank you for your enquiry. I apologise for the difficulty that you have encountered with regards to this matter as well as for the late response. Kindly be advised that we are not able to generate a proof of deposit as this can only be done at the ATM at the time. Please note, you may however refer to your statement as proof of transfer. I trust you will find the above in order and I sincerely apologise for the inconvenience caused by this.

Me: Good day Reon, Thank you for your email, however please note the below: 1. "I" (non Capitec acc holder) deposited cash into a "Capitec client's" account, therefore I cannot check the statement for the deposit, as Capitec bank account holder will not provide this to me to "check". 2. Does this mean, that as a non Capitec account holder, that if I did not get the deposit slip as the ATM's are not properly maintained with sufficient paper, I stand to lose R1,300.00? 3. Does Capitec ATM's not generate a daily transaction history that can be checked? Your feedback is eagerly awaited on the above.