BEWARE... Capitec supports *****

I made 2 transfers that turned out to be ***** (Capitec to Capitec) . I immediately contacted Capitec forensics department who said they've "flagged" the account, I must get a case number and send the details and copies of the transaction documents for forensics to investigate. They also confirmed the transfers. I did all they requested and phoned to confirm receipt and ask what the procedure was from there only to be told "our forensics department DON'T investigate, they just cooperate with the police"? What is the point of a forensics department in that case?.. They have the copies of the quote, agreement, police case number, account numbers involved and proof of transfers. How on earth can they tell me theyre unable to help if they have all documenation and access to BOTH accounts??? I was asked what my reference number is, but none were given and emails do not get rep**** to.