BEWARE!!!! CAPITEC FUNERAL POLICY CLAIMS PAYMENTS NOT BEING MADE

I would like to express my outrage and disappointment at the grossly unfair payout of a funeral policy claim. Two individuals, My wife and her sister , both made claims under the same policy, but the outcome was shockingly disparate.

My wife , who took out the policy first and submitted their claim initially, was denied payout. In contrast, her sister , who claimed second, received a payout double the policy's cover amount. This is unacceptable and raises serious questions about your company's competence and fairness.

I've tried resolving this through customer service and the claims department, but the lack of progress is alarming. As a loyal client with years of service, I expect more from Capitec Bank.