BEWARE! Capitec are ******. Their ATM swallows your miney and they blantly deny you credit! Beware! Beware!

On the 7th April. My husband made an ATM deposit at the Ballito Lifesytle branch. The ATM took all the different deposits but did not account for about R5000 of the money. Same time we made a call to Capitec and we were told to send the slips and they will come back to us in 48hours which the 48hours lapsed on Tuesday and still no one had come back to us until my husband folled up again. He was told that he shoykd have sent his complaint to a different email to the one we were given by the consultant on the 7th. We were than told they will come back to us. On the 17th April, my husband recieves an sms from Capitec saying they wont credit us as there were no excess money on the ATM. How could have they picked up access money on the 17th ehen we had reported the matter on the 7th and nothing was done. So our R5000 is gone just like that?So Is this what happenes when the ATM sealos your mineys at Capitec? Capitec just blantly denies everything