Better Banking bull

On 25/10/17 my wife wanted to draw money from a Capitec autoteller at the bank in Evander The money got stuck inside yet a slip was produced indicating the money was paid She reported the incident but was told no action can be taken as the account is in my name I had to come to the bank On 26/10/17 I had to take off at work to go to the bank The lady helping was very friendly and efficient She phoned to report the incident After she phoned she informed me I had to wait 7 days for the money to be back in my account Why could my wife not initiate the reporting of the incident What if I could not get off at work Why must I be punished to wait 7 days for my money due to your technical error Come on guys !!!!