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Samuel N

1 reviews | Active since Apr 2020

14 Apr 2020, 12:40

Bethal Capitec bank

Bethal Capitec bank n incompitant staff the so call bank manager Siphamandla and I doubt that is a manager judging from the way he talked with I question his qualifications I doubt that he has or have any thing that had to do with management. And that karabo who was helping at the door I think she will fit well to look after dogs n cats where she will not alter an word. What poor communication s****s even do I explained my cases damn it beauty worsted no brain at all.

Sipho who was supposed to help people outside I was told he went to toilet and surely I knew that taking a **** thats what he do best there no help at all from him . Please train your staff to learn to deal with people with disabilities . After waiting for an hour out I was told that money is deposited out due to Corona why was this not communicated clear. The is huge widows where you can paste papers that inform people who are coming to bank because clearly they staff are doing that verbal

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Apr 2020, 12:48
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply17 Apr 2020, 11:24
Official
Good day Samuel N
As per our telephonic conversation, kindly note that the matter has been resolved.

Kind regards
Capitec Bank