Best way to Bank does not refund for unauthorised transactions

<p>I went to withdraw money at Capitec ATM on August, 28 2016. My card didn't come back. I quickly went to Capitec Branch in Newtown Junction Mall to close my card. They closed my card immediately and phoned the head office and I was given a reference number. When they checked my bank statement, they found that R14000 was taken out of my account. </p> <p>Few days later, I got a call from Belinda from Capitec who wanted to understand my side of story. Belinda was always in touch and I felt like a valued client. She then gave me feedback the following day telling me that Capitec cannot refund my money. I was not happy with the response. I contacted Capitec again for further investigation. <br />Nondi Tsholoba contacted me and told me the very same news. She sent me a letter stating how they investigated the matter and advised me to contact the Bank Ombudsman. I sent the Bank Ombudsman an application form that was required.</p> <p>I waited for so long without any reply from them. I posted a review here on HelloPeter. Capitec rep**** and said Oscar de Villiers will contact me shortly. Oscar de Villiers contacted me and was very rude. He started shouting at me, judging me and blaming me for posting a review here because Capitec do anything in my favour. He said I gave my card and pin to ****s. woooo.......I cried. Really! How on earth could I do that with the money I work hard for.</p> <p>I only got feedback from Bank Ombudsman today. They said they cannot make finding in my favour. </p> <p> </p>