Best personal customer experience

I would love to thank Capitec for hiring one specific agent as my experience within two different calls has been flawless this one gentleman has done his job and other peoples jobs without hesitation. Omphile Mohlala who is with Capitec business call center had started my friend’s journey of opening an account as I was assisting her. We spoke to more than 2 acquisition banker the people we were told would open our account but all they have done is to send emails.

Omphile assisted in 30 minutes after 2 month to open an account and within another 30 minutes we had a card ordered a proof of account for our clients and proper understanding of the app.

After a few months we had a issue which had us calling 3 day in a row and visiting the branch my friend was getting an error the stated unable to log you in right now we had two different case number an we where told to try after 24 hours but on one of our last visits we called an the first agent we spoke to told us our case is still in progress and we did a password reset an still the same error we left and came back as my friend wanted to close her account we called again and guess who answered it was Omphile we explained the issue and within 3 minutes we had the app running again my friend is very happy with the fact that her business is running smoothly with the help of someone like Omphile around.

Once again thank you Capitec for hiring and I hope you see that he is something special.