Best Customer service bank, never gives feedback!!!

I made a compliant with Capitec the 3rd of February 2021. An online shopping of R1549.99 I was told this will take round about a month maybe earlier. Call them before the end of the month the lady told me they a still investigating they have a backlog (I understand). Call again around the 2nd March 2021 they are still investigating (backlog again, I understand again). I never ask for the ref as I do not need one. I than called in where they gave me a card dispute number with a ref number. This morning I Called in again where they told me this was escalated the 2nd of March 2021… For a month no one cares to investigate my query. The guy told me there is no number to called for card disputes I do not know who is lying and who is not. The lady I called gave me a card disputes number as she helped me when I called that number evens told me they are busy with it. Today than same number for card disputes told me I have the wrong number. This guy gave me a number for customer complains is 16min in this call and no answer I am holding for a consultant as I type this complaint. Since this people those not want to answer I am taking this to Hello Peter. Now my problem is the guy I talked to this morning told me they should be able to reverse the money. Why do you still need to investigate when this guy is telling me you are able to reverse the money. This is ridiculous!!! You guys always telling me you will give me feedback but I am the one calling you guys back every time, you guys are wasting my time and money. The calls are always near 10min or over. Now that I want to lay a compliant straight to Capitec and avoid all this I am still on hold. Am I waiting my time with Capitec I guess this is an eye opener. Your service is just pathetic I don’t have words actually.