BELOW AVERAGE SERVICE LEVEL

On 28 March 2016, I deposited R3000 via an ATM using cardless service (Tygervalley mall branch). The machine accepted the money but no receipt was produced and no reference number was asked. Subsequently, I called the call centre and reported my case, I was told the issue will be investigated and I will be contacted in 2 days time.On 30 March I went to the Tygervally mall branch to follow up on the issue and to deposit the \lost\" money AGAIN because payment due date was 30 March 2016.The service I received at Tygervally mall branch was the worst service I have ever experienced. The consultant was so disrespectful and patronizing. I was told that the money will be paid to the account it was intended for. I explained to the consultant that I have already paid the money because it was due today (30 March) and the consultant dismissed me and was very rude. She said its the process and they are following it."