Being charged R1826 for "Miscellaneous Fees" but Capitec cant explain what they are for.

We had an amount of R1826 deducted from Capitec bank with a reference "Miscellaneous Fee"

I enquired and got told it looks like Overdraft fees but they will log a query and get back to me.

That was about 2 weeks ago Friday, so the next Monday afternoon I get a call but get told they need to speak to my wife as the query came from her profile (event hough they spoke to ME over the phone and heard my voice, I was the person who made the query, since I work with the finance part of the business). Anyways..

They then call my wife, she gets the info and tells them she will let me know.

So, long story short, she tells me what they say again only saying "its overdraft fees" but they are not able to give us a break down as to what overdraft fee its for?

I checked, our overdraft interest, goes off every month. The R69 overdraft fee, goes off monthly, when the overdraft was activated, the innitiation fee went off straight away back then already.

So what "Overdraft Fees" are this then for??

I called in AGAIN a few days ago. The agent I then spoke to said he is unable to see what the Miscellaneous fee is for and will have to get the guy who called my wife to speak to me. Then after holding a few min I get told the guy doesnt actually want to speak to me since the "ticked/query" logged was resolved and feedback was given. A new ticket now needs to be made (but the issue hasnt been solved)

So I told him again that I need the info or they need to call my wife again so that I can tell her what to ask them.

He then says, ok, the guy will call us back in 15-20 min.

Its about 3 business days later now and still heard nothing back and no call from Capitec!