********* behaviour, unprofessional, poor, bad service,

Good day

My name is Sbongile Nhlapo, capitec is consolidation my loan and they have not debited accordingly on the 23/24 of October 2023. I called them on the 25th of October and spoke to a gentleman in collections called lonwabo dondolo who explained that it was an error on capitec side especially because on the previous months they have been debiting correctly. He further explained that since there was no debit then there will be interest that will occur and I told him that is impossible as it is not my fault that capitec did not debit and therefore I cannot be liable, I then asked to speak to a team leader of which he transferred me to Peter Moketsi (team leader) who noted the error on their side and furthermore told me that he will make a debit order to be on the 27th of October 2023 and also asked me to accept on my external bank app the debit order and he promised to call me back and also promised that the interest will not be added.

Today I woke up and no debit order was done and during the day I received an sms from capitec stating that no loan repayment was received where else I was told that it will be debited. I proceeded to call back and asked to speak to him and was told he’s not available, I spoke to the agent Ravaha who told me that the debit order will be on the 1st or 2nd of November 2023 so whom am I supposed to believe if everyone is talking different stories?? The service of team leader is more unprofessional than agents and I even asked to speak to a manager or senior and he put me on hold for a good 5 to 10minutes to tell me that another team leader called Lindi Mphiti told him to tell me that I need to lodge a request to speak to manager where else she could have assisted?? It’s really a disgrace and ********* of capitec to provide very bad and poor service the calls are as below and I asked agent to lodge to the senior.

I will be taking this to all social media platforms of the bad service and ********* service. I was given refrence number: *** and im expecting a call aswell for this to be resolved!!!