been on hold for almost 2 hours now

this is my 3rd complaint, i have been complaining since Friday for 1 thing about the person who handles your twitter accounts who is very useless i do not know why no further actions are not taken? on top of that i got a call from the lady in your complaint department who she tried assisting, but i was unable to get the relevant department because no one is answering, i have been on hold for almost 2 hours now, i honestly do not know what to do now to get assisted in this company