BECAREFUL WHEN TAKING OUT A POLICY WITH CAPITEC BANK FOR FUNERAL COVER BECAUSE YOU DO NOT WANT YOUR LOVED ONES TO LAY IN A MORTUARY FOR WEEKS

My niece had a funeral policy with CAPITEC BANK, she passed on on the Wednesday just before new year, we handed the death certificate to the bank and as usual we all know there is a process which should actually take 24 hours but in this case her husband was notified that everything would be finalized by the 9th of January, do we have to keep the body for so many days as the undertakers want their monies upfront before anything is done. What were they thinking people these policies because they don’t want their loved ones to struggle should anything happens to them