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pnkdotzzzz P

1 reviews | Active since Dec 2013

30 Nov 2020, 16:05

BEATING AROUND THE BUSH

ON SATURDAY, MY BROTHER TRANSFERRED AN AMOUNT TO HIS WIFES' ACCOUNT. THAT MONEY NEVER REACHED HER FNB ACCOUNT. HE WENT TO A BRANCH IN THE WESTERN CAPE AND THEY TOLD HIM IT IS A GLITCH IN THE APP. UHM YEAH RIGHT!! NOW HE MUST WAIT A FURTHER 4 DAYS FOR THE FUND TO BE REVERSED BACK INTO HIS ACCOUNT. I AM SORRY BUT THIS IS NOT ON. THEY ARE MOVING TO THE WESTERN CAPE ON WEDNESDAY AND NEED THAT FUNDS TO PAY THE MOVING COMPANY. SERIOUSLY WHAT IS WRONG WITH YOU. I PHONED THE CALL CENTER THIS MORNING AND THEY SAID TO ME IT DOES NOT MATTER WHAT THE AMOUNT IS IT SHOULD CLEAR IMMEDIATELY WHEN THAT OPTION WAS CHOSEN. STOP BEATING AROUND THE BUSH. THIS HAS BEEN A HARD YEAR FOR ALL OF US, DO NOT MAKE IT MORE DIFFICULT THAN IT IS ALREADY. GET YOUR ACT TOGETHER AS A COMPANY AND SORT THIS OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I AM LOGGING THIS COMPLAINT ON BEHALF OF MY BROTHER AND I HAVE HIS CONSENT TO DO SO.

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Replies (6)
Capitec Bank
Capitec Bank's reply30 Nov 2020, 16:57
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

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pnkdotzzzz P's update30 Nov 2020, 17:53
Reviewer Update
NO NO NO O DONT THINK YOU UNDERSTAND. THIS IS A TOP PRIORITY CASE AND YOU WILL ATTEND ND GIVE FEEDBACK BY COB TOMORROW. MY BROHWR NEEDS THE MONEY TO RELOCATE. WHAT IS SO HARD ABOUT THAT TO UNDERSTAND OR DID YOU NOT READ THE COMPLAINT PROPERLY. YOU WILL GIVE FEEDBACK BY COB TOMORROW OR I WILL PHONE THE ONBUDSMAN!!!!!!! TRUST YOU FIND THIS IN ORDER.
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pnkdotzzzz P's update01 Dec 2020, 08:01
Reviewer Update
MORNING HOW ABOUT AN UPDATE ON THIS. GET A MOVE ON PEOPLE. THEY NEED THIS MONEY TO RELOCATE TOMORROW AND CANNOT MOVE THE DATE. WE ARE WAITING!!!!!!!!!!!!!!!!!!!!!!!!
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pnkdotzzzz P's update01 Dec 2020, 11:05
Reviewer Update
NO JOY WHAT SO EVER. I AM GOING TO CALL THE ONBUDSMAN NOW

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pnkdotzzzz P's update01 Dec 2020, 13:20
Reviewer Update
STILL NO FEEDBACK FROM COMPLAINTS MANAGEMENT!!!!!!!!!!!!!!!!!!! HELLO GET A MOVE ON PLEASE.
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pnkdotzzzz P's update01 Dec 2020, 16:06
Reviewer Update
STILL NO FEEDBACK. BUNCH OF LAZY LAID BACK EMPLOYEES THAT DOES NOT CARE ABOUT THEIR CUSTOMERS. MY BROTHER IS SUPPOSE TO RELOCATE TOMORROW AND STILL THE MONEY IS NOT REFLECTING IN HIS WIFES' ACCOUNT OR REVERSED BACK IN HIS ACCOUNT. THINK I SHOULD CALL MIKE BOLHUIS TO INVESTIGATE AND GET ALL OF YOU ARRESTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!