Be very careful of Capitec bank

I am hugely disappointed with capitec bank and I will be leaving the bank as soon as possible. On thursday the 6th of Feb my purse was ******. I had tow bank cards in my purse a capitec card and a discovery bank card. My capitec card does not have the tap option as I am very paranoid and when doing an online purchase the capitec app would usually need me to accept or decline a purchase yet on thursday when my capitec card was ****** the ********s somehow managed to get R9500 out of my bank account. I phoned capitec half an hour later and stopped the card. Capitec have basically said they cannot help me or get the money back as my pin was used, whis is impossible as I did not use my capitec card that day and I do not have my pin written down. Which means the ********s either have a way of finding out your pin or it was an inside job. Please be very careful with this bank!!! Discovery bank called straight away to say there was ***** on my account they were on the ball. I have been a capitec client for over 10 years and I am shocked and disappointed with this terrible bank.