TM
Tshepo M
1 reviews | Active since Jul 2016
02 Oct 2019, 03:20
Be careful when buying airtime through Capitec app
I tried to purchase airtime using capitec app. Money got deducted but the transaction is still pending. After calling the contact centre, i was told that an error correction will be made if after 24hrs the airtime is not in. Well, it has being over 24 hrs and i am now told the issue will be escalated. Right now i went through my airtime purchasing history on the app, guess what, i have two other older pending transcations from january and march. No error correction was done on them either.
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Replies (2)
Capitec Bank's replyOfficial
02 Oct 2019, 11:30I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Oct 2019, 11:30
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
TM
Tshepo M's updateReviewer Update
16 Jan 2020, 19:29I tried to buy airtime ounce again through the cell c app, but this time around the app did indicate that my service provider was temporarily offline. No money wad deducted from my account either. Thank you capitec for being responsive to customer issues.
TM
Tshepo M's update16 Jan 2020, 19:29
Reviewer Update
I tried to buy airtime ounce again through the cell c app, but this time around the app did indicate that my service provider was temporarily offline. No money wad deducted from my account either. Thank you capitec for being responsive to customer issues.