BE CAREFUL OF CAPITEC LOAN

Capitec bank was never transparent to me. Worst they oppressed me while my hormones were not settled. What hurt me the most is that I made means to go and inquire about payment arrangement they never helped me or explain anything. Instead they shattered the door on my face. I never said I am failing to pay. I didn't run away nor avoid their calls, I was cooperating all the way but they took advantage of that by throwing me straight to dept counselling. I WANT MY NAME REMOVED FROM DEPT COUNSELLING, I never agree to that. Even worst when I check Vertex "dept counselling" account it's like I took another new loan. I now have two accounts with two different amounts. Every cent that I paid Capitec it's making no difference. I have two accounts (loan) but I used only one. On the other hand my name is ruined. Capitec bank should have warned me that it is a crime to go through financial difficulties(or fall pregnant) while having a loan with them because to them dept counselling is only the solution. Ruining a person's name without communicating to them is the way for them. PEOPLE WHO WANT TO TAKE CAPITEC LOAN BE CAREFUL