Be careful of capitec bank

Im a very angry customer 😭 on the 26 December i load using my main account the Data was not loaded i called capitec care line I was advised that it will take 24 hours for my case to be resolved i was sent a case number on that same day i bought Data again using my savings account data was loaded successfully..

Later i received a message from capitec saying:

Good day Ayanda

Supplier has provided feedback that your data was topped up successfully.

We will be closing your incident.

I do have prof of both the transaction but not able to upload it.. How is it possible i purchase daily data 2 times a day within a short period time

I have also called cell c care line spoken to Bongiwe a manager and told me on they said only the successful transaction will show on their side.. So i should recall my bank.. so i went my money back i have worked for it i cnt be giving them money for free and also my airtime i used calling them