Basic service requests are onerous requiring in person branch visits in a virtual world

Capitec only works for basic banking requirements. There is no email correspondence to assist. I called the call centre to ask them to send tax certificates for interest earned. I was advised that as a client you have to go into a branch to get verified! It is even more onerous to identify you and issue a tax certificate if you have closed your account with Capitec! Surely they cannot expect any customer let alone the aged and disabled to have to go through this process. Every other financial institution is able to quickly verify their client and send basic info like tax certificates! Not to mention risk of exposure to Covid etc...