Basic communication skills and the lack thereof!!!!

Good day, My name is Brunhilda Hess. I went to Capitec Zevenwacht Mall at 15:52 today, drew R550 from my savings account and stood in a que to go inside the bank to do a deposit. The assistant at the door (Sisanda) had told me the system to deposit was offline. She then advised me I can do a deposit into a capitec account and get a receipt inside the bank, printed from my email address, of which I agreed to.

Then a lady (Bronwynne) approached Sisanda and spoke for a minute. Sisanda then turned to me and said her colleague Bronwynne will check if the system is online for me to do the deposit. I walked over to Bronwynne's counter after she screened me. I told her I would like to deposit into a capitec account. I gave her the account details, she checked the system and asked me to confirm the account holder's Name and Surname. I then told her I only have the name (Samantha). She already shut me down by saying the policy states that a surname and name is needed for confirmation. She immediately said I must call the person, which I did. The person was not available. I told her that it had been done prior to this day for me, then I remembered that I still have a receipt of the previous time and took it out my purse. Hastily she took the receipt and said its fine she can use it. She then asked me if I have a reference, I said yes. I gave her my ID document and said "please use the reference as follows..." she didn't wait for me to finish what I had said and continued with the transaction. Then I looked at her and said there is a date accompanying the reference, she responded "but I already continued to the next page"....at this point I was irritated because she was in a hurry for no reason. At that time there was still nobody behind me in the queue. I told her she will have to cancel it. She got on the phone and I waited for just over 20min when she handed my money back and said "the system is still offline".

An apology won't cut it. I am leaving Capitec Bank as a customer with immediate effect!